Sustainability

Climate Change

While we are confident in our current climate strategy, we understand that we must continue to anticipate the possible impacts of climate change on our activity, the possible new regulations and demands from our stakeholders, and prepare for future compliance challenges.

Objetives

  1. Minimise Greenhouse Gas (GHG) emissions associated with our entire value chain.
  2. Address stakeholder demands related to GHG emissions and climate change impacts in our operations.

Success Stories

  • The Group's Commitment to the Science-Based Targets Initiative

In June 2023, the Science Based Targets initiative (SBTi) validated the GHG emission reduction targets sent at the end of 2022, making Parques Reunidos the first international regional leisure park operator to have validated science-based targets. Parques Reunidos has committed to a joint reduction target for Scope 1+2 of 87.9% and another reduction target for Scope 3 of 27.5%, taking 2019 as base year and 2030 as the target year.

  • Carbon Disclosure Project (Cdp) Climate Change Questionnaire

Parques Reunidos completed the CDP Climate Change questionnaire for the first time in 2023, referring to the environmental sustainability performance of the Group in 2022. CDP is a non-profit organization that helps businesses and cities measure, disseminate, and act on their environmental impact. Reporting to CDP questionnaires allows comparability between companies, as well as the identification of good practices and areas for improvement.

CDP communicated at the beginning of 2024 the Group’s achieved score of B (Management). This score positions Parques Reunidos above the average score of B- from its sector ('Entertainment Facilities'). Following the 2023 Climate Change questionnaire report, Parques Reunidos has used the experience and the result of its first participation to identify the value of the measures currently being implemented, and to develop an action plan which tackles the Group’s improvement areas. The impact from these actions will be disclosed in future CDP participations of Parques Reunidos.

Indicators

Greenhouse Gas Emissions (GHG) 
(Ton CO2 Equiv- Scope 1+ Scope 2 ) (*)

2019

61.9

61,643

2020

27.9

27,931

2021

7.8

7,822

2022

11.5

11,560

2023

10.5

10.522

(*) Scope 1 are direct greenhouse (GHG) emissions that occur from sources that are controlled or owned by Parques Reunidos (e.g., emissions associated with fuel combustion) and Scope 2 are indirect GHG emissions associated with the purchase of electricity.

Greenhouse Gas Emissions 
(Ton CO2 Equiv- Scope 3 (**)

2019

75

272.502

2020

40

148.131

2021

51

184.335

2022

81

292.556

2023

77

280.993

(*) These figures refer to the consolidated perimeter, which includes all parks belonging to the group in each year. For the SBTi perimeter, see the most recent Sustainability Report.

Energy Management

The Group’s responsible energy consumption reduces its carbon footprint and has other environmental benefits, such as reducing air pollution and protecting biodiversity.

Objetives

  1. Minimise energy consumption.
  2. Foster the use of renewable energy sources.

Success Stories

  • Electric charging points installed in Bobbejaaland (Belgium)

From spring 2022, electric chargers will be available at Bobbejaanland for customers visiting the park with their private vehicle. The park now has 10 charging points, where customers can charge the batteries of their electric or hybrid vehicles. The power of these charging points has been chosen to ensure that the cars are fully charged while their owners spend the day at the park.

The measure has been very popular and since its installation, the charging points have been busy almost all the time.

  • 100% Renewable Electricity Commitment with the Re100 Initiative

In 2023, Parques Reunidos joined The Climate Group's RE100, a global corporate renewable energy initiative that brings together companies committed to consuming 100% renewable electricity. RE100 members send a global message that renewable energies make business sense and promote a shift in the current energy model.

Parques Reunidos purchased 100% renewable electricity in 2023 for the third consecutive year, and by joining RE100, it commits to continue purchasing 100% renewable electricity across all its global operations.

Consuming 100% renewable electricity is a key pillar of the Group's 2030 emissions reduction plan. Maintaining this commitment with RE100 will contribute to achieving the Group's GHG emissions reduction targets validated by SBTi.

Electric Chargers in Bobbejaanland (Belgium)

 

Since the spring of 2022, electric chargers have been available at Bobbejaanland for customers visiting the park with their private vehicle. The park now has 10 charging points, where customers can charge the batteries of their electric or hybrid vehicles. The power of the charging points has been chosen to ensure that the cars are fully charged while their owners spend the day in the park.

The measure has been widely accepted and, since installation, the charging points have been busy nearly all the time.

 

 

The Group commits through these near-term targets to reduce absolute scope 1 and 2 GHG emissions 87.9% by 2030 from a 2019 base year and to reduce absolute scope 3 GHG emissions 27.5% within the same timeframe.

Indicators

100%

of the energy used in 2023 in our parks comes from renewable sources.

Electricity from renewable sources (%)

2019

23

23%

2020

54

54%

2021

100

100%

2022

100

100%

2023

100

100%

Electricity backed by EACs (Energy Attribute Certificates).

Water Management

We recognize that the activities of some of our parks are water intensive and are committed to a rational use of water resources through effective water management practices.

Objetives

  1. Minimize water consumption.
  2. Encourage the use of non-freshwater where possible, with special attention to areas classified as high or extremely high water risk areas.

Success Stories

  • NIGHT-TIME IRRIGATION AT MOVIE PARK (GERMANY)

In the summer of 2022, Movie Park (Germany) began watering its green areas at night instead of during the day. The change was originally due to unusually high temperatures, which caused a high rate of evaporative water loss during irrigation.

The benefit from this change in the irrigation schedule was twofold: the water required for irrigation decreased; and the amount of groundwater used instead of drinking water for this purpose increased. The groundwater available for extraction at Movie Park has a limited flow rate; during the day, the groundwater is used for other purposes such as water attractions and ornamentation, while at night almost all of the available flow can be used for irrigation.

This practice is a good example of the two principles of efficient water management: spend less (less water) and spend better (match water quality to the intended use).

  • WATER FILTRATION SYSTEMS AT SLAGHAREN (NETHERLANDS)

At the beginning of 2023, the installation of reverse osmosis water filtration systems was carried out in the Aqua Mexicana water attraction area of the Dutch park Slagharen. These filtration systems enable the recirculation of hot water from the attractions, thus reducing the amount of water discharged into the sewer system and water consumed from the network.

The use of these systems also implies energy savings, as the recirculated water is at a higher temperature than that from the network and requires less energy to heat up to the necessary temperature for use. Additionally, the project has an additional benefit in reducing water pollution and the amount of waste sent to the sewer system.

The positive impact of this project on the park's environmental management is threefold: it reduces energy consumption, decreases water consumption, and improves waste management.

Indicators

Total water consumption (1,000 m3)

2019

80

4,548

2020

45

2,758

2021

55

3,545

2022

70

4,287

2023

65

4,201

Intensity of water consumption 
(1,000 m3/ 103 visitors)

2019

50

0.21

2020

80

0.38

2021

60

0.25

2022

55

0.22

2023

55

0.22

Figures refer to water withdrawal including third party water, ground water, surface water and sea water.

Non-freshwater water (recycled water from third parties and groundwater) in high or extremely high-water risk areas
(% vs total consumption)

2019

38.5

38.5%

2020

47.1

47.1%

2021

44.3

44.3%

2022

44.5

44.5%

2023

42.2

42.2%

Circular Economy and Waste Management

Through environmental awareness campaigns, we foster the awareness of both employees and partners, as well as customers, regarding responsible consumption and waste reduction.

Objetives

  1. Minimize the amount of waste produced.
  2. Reduce the use of single-use plastics.
  3. Reduce food waste in catering activities.
  4. Minimize the amount of waste sent directly to landfill.

Success Stories

  • Parque de Atracciones “Reusable Cups” (Spain)

Parque de Atracciones de Madrid (Spain) has had three refill points for reusable cups with soft drinks since July 2022, thus reducing the number of single-use cups used in the park. The system consists of buying a reusable half-litter cup with an integrated chip with which customers can serve themselves the drinks they want at the refill points.

The system enables guests to continue using the same cup on subsequent visits to Parque de Atracciones de Madrid and on visits to the Madrid Zoo Aquarium and Aquopolis in Villanueva de la Cañada. The initiative has been successful with different groups of guests, from teenagers to families, thus fostering awareness among our visitors and promoting the reduction of waste generated.

  • Too Good to Go and Parques Reunidos strengthen and expand their collaboration

In 2023, the German parks Belantis and Movie Park, as well as the Spanish parks Parque de Atracciones, Selwo Marina, Warner, and Zoo, began collaborating with TooGoodToGo. This company helps parks manage surplus meals and reduce food waste through its app, offering these meals at a reduced price as their expiration date approaches.

These new additions join the Norwegian park Tusenfryd (collaborator since 2020), making now a total of 7 parks within the Parques Reunidos group currently collaborating with TooGoodToGo in several European countries.

Thanks to the initiative, more than 3,800 meals were saved from being wasted in 2023, resulting in an estimated avoided greenhouse gas emissions of over 9 tons of CO2 equivalent. Plans are underway to extend this collaboration to several more parks in 2024.

Indicators

Waste generated (Ton)

2019

78

15,008

2020

50

11,626

2021

80

15,960

2022

100

21,094

2023

75

15.812

Waste generation intensity
(Kg/103 visitors)

2019

40

708

2020

95

1,615

2021

70

1,126

2022

65

1,102

2023

50

817

Conservation of Biodiversity

We work to guarantee the future of biodiversity, both in the wild, with programs for endangered species, and in the zoos, through education, raising conservation awareness and participating in research projects in collaboration with different research entities, and universities. We also recognise the importance of reducing impacts on biodiversity throughout our supply chain by sourcing sustainable products.

Objetives

  1. Foster the protection of biodiversity, and the conservation of natural heritage.
  2. Foster knowledge of the different animal species, the different ecosystems and their conservation, as well as the conservation and protection of threatened or endangered species.

Success Stories

  • Obstortuemed – Marineland (France)

Since 2012, the Marineland Association has led the conservation program ObsTortueMed, i.e. Observation of Sea Turtles in the Mediterranean, improving knowledge on the evolution of the population structure and on the identification of threats specific to a given region, through five lines of action:

  1. Observations in the sea: the objective is to define the situation of sea turtle populations off the coasts of the Maritime Alps and the Var by recording their presence, abundance and geographic distribution off coasts.
  2. Autopsies of dead stranded sea turtles: Autopsies are made of dead sea turtles found off the coasts of the Maritime Alps and the Var to identify the causes of death and the threats to these protected species. All the results of the analyses feed into the monitoring program of the European Marine Strategy Framework Directive (MSFD) and the European INDICIT program.
  3. Wildlife rehabilitation center: The center is a “hospital” dedicated to sea turtles that are stranded or in distress off the coasts of the Maritime Alps and the Var. The sea turtles in distress are taken in and cared for until they are released into the sea.
  4. ObsTortueNest: An alert network was created to ensure the surveillance and monitoring of turtle nesting, as well as the prospecting of beaches with dogs specifically trained to detect sea turtles.
  5. Interaction between fishing and sea turtles: To improve knowledge of the interactions between fishing activities and sea turtles, Marineland Association works in collaboration with the Maritime Alps Departmental Committee for Maritime Fisheries and Sea Farming.

In 2022, ObsTortueMed was enriched with a new component:

CapCaouanne: Study of a maritime area identified as a major sea turtle frequentation zone off the coast of Nice. During the summer, a 5-day campaign was organized at sea to check the abundance of sea turtles in this area and collect biological data.

  • Sustainable palm oil at Blackpool Zoo (Uk)

Blackpool Zoo is undergoing a process to use only sustainable palm oil across all sectors of the park, from catering to animal feed. In 2016, a comprehensive audit of palm oil was initiated with the aim of identifying any products used or sold in the park with unsustainable palm oil, as well as working with suppliers to transition to the exclusive use of certified sustainable palm oil (CSPO).

All products sold for human consumption within Blackpool's catering facilities are free from palm oil or contain sustainable palm oil. Annual audits continue to ensure that these standards are maintained and, in addition to achieving CSPO certification for all food products, efforts are ongoing to eliminate unsustainable palm oil in other products used in the park.

Currently, Blackpool supports the Roundtable on Sustainable Palm Oil (RSPO), the leading body for sustainable palm oil standards, and backs their efforts to ensure that sustainable palm oil becomes the norm.

  • Reintroduction of the Argentine Giant Otter – Madrid Zoo (Spain)

In collaboration with the Rewilding Argentina Foundation, Madrid Zoo moved a giant otter to the Argentine Iberá National Park reserve so that it could be reintroduced in their natural habitat.

This species, classified as 'Endangered' internationally, became extinct in Argentina in the 1980s.

Nima, one of the 5 giant otters (Pteronura brasiliensis) born in 2020 at Madrid Zoo, celebrated her third year of life in what is now her new home, Iberá Park in Argentina. Participation in this international conservation project is aimed at reversing the extinction of key species for its ecosystem by recovering some of the most representative ones such as the giant otter.

Nima travelled there from Madrid Zoo last January and, after a period of quarantine, she joined Coco, a male otter, with whom she learned to fish and with whom she formed a family with the offspring of another female. Once she reproduces successfully, the couple will be released with their offspring into the great Corrientes wetland.

Collaboration with European zoos to recover the giant otter in Argentina is being decisive in reintroducing this species which has been extinct in Argentina for more than 30 years.

OBSTORTUEMED – MARINELAND (FRANCE)

Since 2012, the Marineland Association has led the conservation program ObsTortueMed, i.e. Observation of Sea Turtles in the Mediterranean, improving knowledge on the evolution of the population structure and on the identification of threats specific to a given region, through five lines of action:

  1. Observations in the sea: the objective is to define the situation of sea turtle populations off the coasts of the Maritime Alps and the Var by recording their presence, abundance and geographic distribution off coasts.
  2. Autopsies of dead stranded sea turtles: Autopsies are made of dead sea turtles found off the coasts of the Maritime Alps and the Var to identify the causes of death and the threats to these protected species. All the results of the analyses feed into the monitoring program of the European Marine Strategy Framework Directive (MSFD) and the European INDICIT program.
  3. Wildlife rehabilitation center: The center is a “hospital” dedicated to sea turtles that are stranded or in distress off the coasts of the Maritime Alps and the Var. The sea turtles in distress are taken in and cared for until they are released into the sea.
  4. ObsTortueNest: An alert network was created to ensure the surveillance and monitoring of turtle nesting, as well as the prospecting of beaches with dogs specifically trained to detect sea turtles.
  5. Interaction between fishing and sea turtles: To improve knowledge of the interactions between fishing activities and sea turtles, Marineland Association works in collaboration with the Maritime Alps Departmental Committee for Maritime Fisheries and Sea Farming.

In 2022, ObsTortueMed was enriched with a new component:

CapCaouanne: Study of a maritime area identified as a major sea turtle frequentation zone off the coast of Nice. During the summer, a 5-day campaign was organized at sea to check the abundance of sea turtles in this area and collect biological data.

Indicators

Births, rescue, rehabilitation and release of endangered animals:

6

scientific articles in which the parks has participated

40

harbours in south east France engaged in marine turtles observation

2

wild turtles saved and released

15

kestrels were reintroduced into the wild

Health and Safety (workers and guests)

We work to prevent and mitigate possible impacts related to health and safety through the inclusion of criteria related to health and safety in all Parques Reunidos work centers and all activities.

The Group’s commitment to safe leisure starts from the design of activities, facilities, and equipment and is based on rigorous operation and maintenance.

Objetives

  1. Provide safe and healthy workplaces for the Group’s employees and collaborators.
  2. Provide safe leisure for all visitors to the Group’s parks.
  3. Zero harm.

Success Stories

  • Exoskeletons - Madrid Zoo Aquarium And Faunia (Spain)

The incident rate analyses carried out each year show that a relevant percentage of the incidents resulting in lost days are due to musculoskeletal disorders (37% in 2022).

To reduce the number of incidents due to musculoskeletal disorders caused by handling loads, exoskeleton units were started to be used at the Madrid Zoo and Parque de Atracciones de Madrid to reduce overexertion. Following this pilot, new units will be deplo

  • Skin Cancer Prevention – Spanish parks and Blackpool Zoo (UK)

Continuing the survey on photoprotection habits launched in 2022 in collaboration with a dermatological laboratory, in 2023 a campaign was launched on social networks together with a Spanish sunglasses manufacturer to raise awareness on the importance of sun protection.

In addition to this campaign, some parks carried out actions at local level. In the summer of 2023, Blackpool Zoo distributed SPF 50 sunscreen dispensers throughout the different work areas, accompanied by posters with recommendations on how to prevent heat-related illnesses and a QR code to check the level of ultraviolet radiation in real time. In this way, workers have been able to know the level of sun protection recommended for each day and act according to the recommendations.

  • Safety Awareness Day – Storyland (United States)

In September, Story Land hosted its first Safety Awareness Day for visitors.

The objective of this celebration was to raise awareness among visitors about the importance of preventing incidents beyond the limits of the park. In addition to enjoying the attractions, visitors had the opportunity to learn about road safety, fire safety, poison prevention at home and healthy habits.

Indicators

Injury frequency rate 
(occupational injuries /106 hours worked)

2019

80

22

2020

70

20.5

2021

40

11.9

2022

30

9.7

2023

35

10.3

Occupational illnesses

0

Illnesses in 2023 (0 in 2019 and 2023)

Incidents related to the activity of the parks and its attractions 
(incidents/106 visitors)

2019

80

0.19

2020

60

0.14

2021

40

0.07

2022

5

0

2022

55

0,1

Diversity, Equity and Inclusion

Our Code of Conduct foresees that everyone who works for Parques Reunidos Group must be treated with the utmost dignity and respect and may not suffer physically or psychologically as a result of their work. It also establishes that no employee may be discriminated among other reasons, due to their origin, ethnicity, color, gender, sexual orientation, language, civil status, religion, political opinion, physical appearance, ideology, nationality, social origin, social condition, disability, age, belonging to any association or any other condition.

As for our visitors, Parques Reunidos facilitates access to leisure for people with disabilities. For this purpose, our parks have discounts and preferential access, as well as information and accommodation services for guests with particular requirements.

Objetives

  1. Foster equal opportunities.
  2. Foster talent without gender distinctions.
  3. Foster the inclusion of underrepresented groups.
  4. Provide inclusive and accessible leisure to the Group’s parks for all visitors.

Success Stories

  • Spanish Parks “Hiring staff with disabilities” (Spain)

Parques Reunidos’ Spanish parks, in its aim to promote access to the labor market for people with disabilities, has up to 25 people with some kind of disability on its staff.

These personnel carry out several functions within the parks: maintenance managers, catering assistants and store staff, among others.

For this purpose, in some cases we have established collaborations with various organizations such as AMÁS, Plena Inclusión, Avante 3, Ademo, etc.

  • Mirabilandia “Field test for visually impaired people” (Italy)

At the end of September, and for a full week, Mirabilandia participated in a scientific study on the accessibility of attractions for visually impaired and blind people. The task force consisted of doctors, therapists and attraction experts.

Visitors undertook psychological tests before and after riding. During the rides, medical assessment were carried out in which heart rate and blood pressure were recorded. Likewise, emergency evacuation drills and access and egress tests with and without assistance were carried out.

The scientific study will serve as a base to improve accessibility in Mirabilandia and other Group parks.

  • Hidden disabilities - Tropical Islands (Germany) and Bonbon-Land (Denmark)

Hidden disabilities are becoming less and less hidden for our park staff and visitors.

In the summer of 2023, BonBon-Land joined the Sunflowers initiative, previously launched in BoSommarland (Norway), which not only allows park staff to know that visitors may need help in certain situations, but also provides staff with training and tools to provide such assistance as effectively as possible.

On the other hand, the Tropical Islands Park, following the same approach of the Sunflowers initiative, started to offer bracelets to people with hidden disabilities who request this so that staff can provide them with additional help in the same way as with the Sunflowers initiative.

During 2024, new parks are expected to join this initiative.

Indicators

Distribution by gender

Women in total staff (%)

2019

52.9

52,9%

2020

52.2

52,2%

2021

52.2

52,2%

2022

52.4

52,4%

2023

50.8

50,8%

Women in management positions (%)

2019

30.9

30,9%

2020

31

31%

2021

31.6

31,6%

2022

34.1

34,1%

2023

40

35,2%

100%

of our European parks offers discounts for guests with a disability and/or their companions

Employee Engagement 

Measuring and monitoring employee engagement enables Parques Reunidos to anticipate issues and prevent potential scenarios that could affect the workforce and the Group.

High employee engagement helps retain and attract talent.

Objetives

  1. Create an optimal workplace place to develop the professional career for any employee of the Group.
  2. Foster quality and flexible employment capable of providing the parks with the human resources needed at any time.
  3. Foster work-life balance and employee wellbeing.
  4. Foster free-flowing and transparent communication.
  5. Improve the performance of our teams through an increase in knowledge and skills.

Success Stories

Active Listening Employee Voice (ALEV)

Indicators

Distribution by age

<30

60.9

60,9%

30-50

23.4

23,4%

>50

15.6

15,6%

Hours of Training (hours/worker)

2019

50

3.7

2020

60

3.9

2021

75

5.2

2022

81

5.4

2023

92

7,2

Positive Impact Projects

The “Parques Reunidos Spirit” acts as an umbrella program for all the social, educational, environmental awareness and biodiversity promotion and conservation actions carried out by the parks, central offices and Parques Reunidos Foundation.

Four Pilars

CHILDHOOD AND HEALTH

Bring leisure to children and adults with serious or chronic childhood illnesses. Promote healthy habits to avoid the emergence of illnesses.

SOCIAL INCLUSION

Facilitate access to leisure for families with scarce resources or at risk of social exclusion, as well as to people with disabilities.

EDUCATION AND AWARENESS

Develop programs and activities to give visibility to our environmental commitment and involve visitors in efforts to generate awareness.

CONSERVATION AND RESEARCH

Create original programs and participate in international projects in situ and ex situ for the conservation of biodiversity, ecosystems, and threatened species.

Success Stories

  • Free tickets for Ukrainian refugees (European parks)

The invasion of Ukraine in February 2022 resulted in a large number of Ukrainian citizens having to leave their country and take refuge in other European countries. In its effort to bring leisure to disadvantaged sectors of the population, Parques Reunidos launched a special donation campaign for Ukrainian refugees in its European parks.

On one hand, a donation campaign to UNHCR was carried out. The campaign consisted of each park donating €1 from each ticket sold in a period of 3 weeks set in advance. The amount donated totaled €k139.

On the other hand, tickets to European parks were donated to European refugee citizens. Although as a general rule, tickets are not donated to individuals, in this case an exception was made for the Ukrainian refugees, in order to help the children and their families forget for a day about the situation they have been forced into, giving them the chance to spend a happy day enjoying the Group’s parks. In 2022, more than 28,000 tickets were donated to Ukrainian refugees.

  • First charity gala of the Parques Reunidos Foundation

In 2023, the First Charity Gala of the Parques Reunidos Foundation took place, with the participation of more than 40 companies, including sponsors and collaborators, raising €129,800 that will be allocated to humanising a CT scan room, an MRI room and their access lobby at Niño Jesús Hospital in Madrid, and humanising the paediatric ICU at Reina Sofía Hospital in Córdoba by the Juegaterapia Foundation.

  • No child without a gift - parks in Spain

For the third consecutive year, the Spanish parks carried out the “No Child Without A Gift” campaign, together with the NGO Rescate, Avance ORG and Engloba, thanks to which vulnerable children spent a happy day enjoying the Group's Spanish parks.

Likewise, in the participating parks and at the headquarters, the workers who so desired previously received a letter from the children so that they could also start the day receiving a gift from Santa Claus and his helpers. More than 100 gifts were handed out to the children.

  • Giving Tuesday - Splish Splash and Lake Compounce (US)

On 28 November, due to the global movement “Giving Tuesday,” which seeks to incentivise social actions and raise awareness among the population about the need to join them, several of the Group's parks in USA donated a one-day general ticket to a local non-profit organisation to use during the next season for each season pass sold that day.

Kennywood collaborated with the Best of Batch Foundation and Tickets for Kids; Lake Compounce and Splish Splash with the Boys & Girls Club; Story Land collaborated with New Hampshire's Child Services; and Wet & Wild with Special Olympics North Carolina In total, over 2,700 tickets were donated, which can be enjoyed throughout 2024.

 

Indicators

In Spain, all the actions and projects mentioned are carried out with the coordination of the Parques Reunidos Foundation.

 

70.293

beneficiaries in 2023*

*It includes the value of tickets and other goods donation, as well as direct financial contributions. Due to the characteristics of the Education and awareness and Biodiversity and research projects, it may not always be possible to value their economic impact so only those in which there is a ticket donation, or a direct financial contribution are included.

Weight of total economical valuation 
(% vs total valuation)**

Childhood and health

24

24%

Social inclusion

62

62%

Educational and awareness

5

4%

Biodiversity and research

10

10%

**The number of beneficiaries has been calculated based on the number of tickets donated (1 ticket= 1 beneficiary) and for donations that are not tickets, an estimate has been made

Ethics and Anti-corruption

We are firmly committed in the fight against unethical behavior and have a zero tolerance to it.

Objetives

  1. Zero incidents related to our Code of Conduct

Indicators

Serious ethical breaches proved
(number of breaches per 103 employees)

2021

30

1.2

2022

80

3.5

2023

86

3,6

Serious breaches are those that end with criminal proceedings and/or employee’s dismissal.

Training sessions for criminal risk prevention to 314 employees

Sustainable Procurement

We ensure sustainable management of the supply chain and the use of products and services with low environmental impact.

Objetives

  1. Promote environmental, social and governance sustainability throughout the supply chain.
  2. Promote supplier relationships that contribute to the achievement of the Group's sustainability objectives.

Indicators

The Group's suppliers must subscribe to the Supplier Code of Conduct, in which they undertake to always act ethically and have the appropriate mechanisms in place to detect and combat fraud, bribery and corruption in all its forms.

A supplier management tool will be available from 2023. This tool will facilitate the identification of risks associated with suppliers, the assessment of evidence associated with environmental, social or governance aspects, the generation of reports and the distribution of questionnaires. The new tool will allow suppliers to be categorised according to their level of risk through both financial and environmental, social and governance performance indicators. 

Animal Welfare

Animal welfare is ensured in the Group's parks through compliance with applicable legislation and adherence to the best practices of national, regional and global bodies. As part of the continuous improvement process, an Animal Welfare Programme is being implemented in collaboration with ZAWEC (Zoo Animal Welfare Education Centre).

Objetives

  1. To achieve high standards of animal welfare in support of objectives as a modern conservation organisation by providing environments that focus on the physical and behavioural needs of the animals.